Appliance Repair FAQs — Pricing, Scheduling & Warranty

• • Ottawa and Nearby Areas:
    Service call or diagnostic fee: $90 CAD

  • Areas Farther Outside Ottawa:
    Service call fee: up to $110 CAD

  • Gatineau, QC Special Flat Rate:
    Flat labor rate: $250 CAD (parts extra). This special rate applies only within Gatineau.

  • Custom Quote:
    If your location is outside Ottawa or Gatineau, please contact us for a custom quote.

  How Our Pricing Works:

  • The service call or diagnostic fee is deducted from your total repair cost if you proceed with the repair during the same visit.

  • All technician visits include the standard service call fee as listed above. This fee covers travel and professional diagnosis.

  • We do not offer free in-person estimates or complimentary technician visits at your home.

  • Free estimates are available by email—simply provide your appliance’s model number and a detailed description (or photo) of the issue.

  Note: For any questions about pricing or service area, please contact us before booking.

• Yes, we can provide a free estimate by email if you send us your appliance’s model number and a clear description (or photos) of the problem.

• Please note: We do not offer free in-person estimates or complimentary technician visits to your home.

• All service visits by a technician include the standard service call fee listed above, which covers travel to your location and a professional diagnosis.

• The service call fee is always subtracted from your final repair if you go ahead with the recommended service at that time.

• If your location is outside Ottawa or Gatineau, please contact us for a custom quote for service call and repair costs.

• In Gatineau, QC, we offer a flat repair rate of $250 CAD, which covers the full labor cost to fix your appliance. The cost of any required replacement parts is additional.

• This special flat rate applies only within the Gatineau, QC area.

Signs include inadequate cooling, unusual noises, overheating, and frequent cycling.

If you’re in Canada and require assistance with your LG refrigerator’s compressor or coolant issues, please contact LG Canada’s customer support through the following channels:

No, we do not repair commercial appliances or any appliances that run on gas. Our services are strictly limited to standard residential electric appliances. This means we do not repair:

• Commercial dishwashers, washers, or dryers

• Coin-operated laundry machines

• Commercial microwaves, mixers, grinders, or similar equipment

• Any small appliances (mixers, grinders, blenders, etc.)

• Gas appliances of any kind (including stoves, ovens, dryers, or heaters)

• Other specialty or industrial equipment

We focus exclusively on residential electric appliances to ensure the highest quality and safety for our customers’ homes. If you are unsure whether your appliance qualifies, please contact us before booking.

Our skilled appliance technicians in Ottawa are experienced in repairing most major household brands of washers, electric dryers, fridge/refrigerators, freezers, dishwashers, electric stoves, and ovens. We handle a wide range of appliance issues promptly and effectively.

Our expert appliance technicians repair a wide range of brands, including Samsung, Bosch, Electrolux, Frigidaire, Whirlpool, Kenmore, Maytag, General Electric, Jenn-Air, LG, and KitchenAid, among others. For more detailed information about the specific brands we service, please don’t hesitate contact us by email [email protected]

There is no additional charge for same-day service on any appliance repair. We understand the urgency of certain repairs and aim to provide timely solutions without any extra cost burden.

Yes, we stand behind our work with up to a one-year part warranty and a 90-day service warranty, providing you with the peace of mind that your appliances are in reliable hands.

Appointments are typically scheduled for either the morning or afternoon, with a 30-minute advance call if requested. Our customers can also conveniently book their appliance repair appointment through our online booking system 24/7. We prioritize accessibility and convenience to ensure an efficient scheduling process.

We can provide a call 30 minutes prior to our arrival at your home, ensuring you don’t have to wait unnecessarily.

No, we do not retail parts or appliances. Our focus is on providing efficient repair services for a range of household appliances.

No, our services are specialized for in-home appliance repairs and installations. We aim to ensure your existing appliances function optimally.

Our service areas now proudly include Quebec, Nepean, Gloucester, Orleans, Kanata and Ottawa. We are dedicated to serving these regions promptly and efficiently, ensuring that our commitment to excellence extends to all our service locations.

Yes, we offer weekend service on Saturdays from 9:00 AM to 6:00 PM and on Sundays from 9:00 AM to 4:00 PM. Our flexible scheduling options are designed to accommodate your busy lifestyle and ensure convenient repair solutions.

Our labor costs are determined based on the specific job requirements, ensuring fair pricing and transparent services. We aim to deliver efficient appliance repairs without any unnecessary overheads.

Yes, we collaborate with property management. Please include your property’s details in the message section of the contact form. Our aim is to foster long-term relationships and provide reliable services for property management needs.