Privacy Policy

1. Introduction

At Appliance Technician (“Appliance Technician” “appliance tech” “appliance technician Ottawa” “we,” “us,” or “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website appliancetechnician.ca (the “Website”) or engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms or submit inquiries on our Website.
Subscribe to newsletters or promotional communications.
Schedule services or request estimates.
Participate in surveys, promotions, or events.

Personal information may include:

Contact Details: Name, email address, phone number, and mailing address.
Service Information: Details related to your appliance service requests.
Communication Preferences: Your preferences regarding receiving communications from us.

2.2. Non-Personal Information

We may automatically collect non-personal information about you when you visit the Website, such as:

Usage Data: Pages viewed, links clicked, and other actions taken on the Website.
Device Information: IP address, browser type, operating system, and device identifiers.
Referral Data: The webpage that led you to our Website.

3. Use of Your Information

We use the information we collect for various purposes, including:

Service Delivery: To provide, maintain, and improve our services.
Customer Support: To respond to your comments, questions, and requests.
Communication: To send you confirmations, invoices, technical notices, updates, security alerts, and support messages.
Marketing: To send promotional materials, special offers, and other information that may be of interest to you, provided you have given your consent.
Personalization: To personalize your experience on our Website.
Legal Compliance: To comply with legal obligations and protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Storage: Storing your information on secure servers.
Access Controls: Limiting access to personal information to authorized personnel.
Encryption: Using encryption protocols where appropriate.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Upon your written request, we will delete or anonymize your personal information, subject to any legal obligations.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand your preferences and improve our services.

Types of Cookies Used:

Essential Cookies: Necessary for the operation of the Website.
Analytical Cookies: Help us understand how visitors interact with the Website.
Functional Cookies: Enable enhanced functionality and personalization.
Advertising Cookies: Used to deliver relevant advertisements.

Managing Cookies:

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used. However, disabling cookies may affect the functionality of the Website.

7. Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by Appliance Technician. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Disclosure of Your Information

We may share your personal information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business and the Website.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell, rent, or trade your personal information to third parties.

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information.
Objection: Object to the processing of your personal information.
Restriction: Request restriction of processing your personal information.
Portability: Request transfer of your personal information to another party.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ. By providing your information, you consent to such transfers.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Privacy Policy.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:

Email: [[email protected]]

We welcome your feedback and are committed to resolving any privacy issues promptly.

By using our Website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.